As a lecturer in change management at AGSM, I talk with many professionals from different companies and industries. A few innovative companies are working on improving their customer experience and their employee experience. These innovative companies are introducing artificial intelligence (Ai) and increasing the skills of their people, particularly their social intelligence. These companies are making courageous decisions to invest in a time of uncertainty to create a competitive edge. In an increasingly challenging business environment, sitting back and waiting to see what the future will bring is a very dangerous strategy.Read More
The robots are coming for all our jobs! Read newspapers or Google “jobs replaced by robots”. When I Googled “jobs replaced by robots” I got 85 million results and 95 results posted in a month. When I Googled “jobs replaced by AI” I got 12 million results and 183 results posted in a month.
So, are any jobs safe?Read More
Executives regularly complain their departments are not working together well. In some large organisations, executives spend most of the time refereeing disputes between departments. Why does this happen?Read More
As shareholders and executives continue to demand growing profits; companies must increase revenue or increase productivity. However, increasing revenue and increasing productivity are getting harder. Can artificial intelligence (Ai) be a way to improve productivity and gain a competitive edge? There are many articles on Ai filled with acronyms or technical terms - machines, algorithms and bots. The robots are coming - are you ready?Read More
Have you ever needed to change a large group’s thinking or behaviour? A difficult situation, but recent research can help with this. As always, remember to stay ethical, you can use this for good and bad.
How many people in a group do you need to change the minds of others?Read More
A small group of organisations are serious about increasing their performance using innovation. A larger group pay lip service to increasing their performance using innovation. Those that pay lip service are unaware of how their policies and practices can discourage innovation. What can discourage innovation? We explore some wisdom from the book, Seeing what others don't: The remarkable ways we gain insights by Gary Klein. Who?Read More
To gain an advantage in an increasingly competitive marketplace, it is essential that your culture represents your strategy. So, how can you start changing your culture? You can make this complex or simple. Let’s assume you want to make a start, and you want to understand some practical levers you can pull to start change.Read More
People rarely talk about the C word because it's not something easy to mention in business circles. Mention culture and at least one business person in the room will roll their eyes. Why? People are reluctant to talk about culture because they have seen many unsuccessful attempts to change the culture. Often these attempts use posters and coffee cups.
Most attempts to change culture fail. Why? Because it's tough and it's often an unequal fight between well-meaning management and the existing culture: a man and a shotgun versus a man and a tank.
So, should you give up? Start by understanding the risk.Read More
We ended 2016 with a real wake-up call for everybody in a leadership, executive or management role – the status quo of business was disrupted.
Over the holiday break I would take a book down to the beach to read which inevitably attracted conversation from other beach goers, firstly on me being the only person reading a book with everybody else on some device.
I liked the book because it challenged some of my concepts around leadership and self-motivation and that is always a sign of a great book.Read More
How do you manage organisational change with Strategic Account Management (SAM)?
Introducing a SAM program into your organisation must be treated as a major change initiative. Treating the project as purely a sales project is setting yourselves up for failure.
A SAM program takes time to get results and is an initiative to change organisational culture.Read More
This blog follows on from previous blogs on organisations that are too good to change. In this link to a 13 minute TED video, Alison Sanders discusses the art and science of tracking trends. Apart from some fascinating trends, she discusses the importance of timing your action. Most organisations are too late because they do not prepare soon enough for the dramatic impact.Read More
Over the last couple of years, we have seen several organisations that are too good to change. But, how can organisations possibly be too good to change?
The answer is simple: they can deliver better profits this year doing almost exactly what they have always done.
Before you get too confident consider that a company's fall from grace can frequently be traced back to its time of greatest achievement!Read More
One of the triggers for changing your organisation is time. Whether you realise it or not, when you design your organisation you build it to suit a timescale. The timescale for many organisations is the month. Every month your report sales, margins and profits. Doesn't everybody?
Let's look at how time affects your organisational design.Read More