What value does your product or service create for your customers? By value, we mean financial value. So, what financial value does your product create for your customers? Sometimes, when we ask our clients what financial value they create for their customers, clients get frustrated.

When Can't Robots Replace You?

The robots are coming for all our jobs! Read newspapers or Google “jobs replaced by robots”. When I Googled “jobs replaced by robots” I got 85 million results and 95 results posted in a month. When I Googled “jobs replaced by AI” I got 12 million results and 183 results posted in a month.

So, are any jobs safe?

What impact will Artificial Intelligence have on your industry?

As shareholders and executives continue to demand growing profits; companies must increase revenue or increase productivity. However, increasing revenue and increasing productivity are getting harder. Can artificial intelligence (Ai) be a way to improve productivity and gain a competitive edge? There are many articles on Ai filled with acronyms or technical terms - machines, algorithms and bots. The robots are coming - are you ready?

Strategic is Beyond the Present!

With the SAMA annual conference in Florida fast approaching this is a good time to share an insight from our book Managing B2B customers you can’t afford to lose about managing rewards and insights within strategic account management (SAM).

Focus on Growth_Now! [Part 2]

Companies are spending more time on how to compete in competitive markets using value. Four factors give best companies a competitive edge that drives growth:

Intimately manage your top 10 – 20 key clients.
Identify and manage your exceptional & strategic suppliers.
Focus on your unique value proposition for your market – your competitive edge.
Align throughout the company around the top 3 factors, always— allocating resources, developing talent & managing operating costs— for growth.

In an earlier blog, we explained the first two factors that drive growth. In this blog, we will expand on factors 3 and 4.

Focus on Growth - Now!

By Stephen Kozicki & Gary Peacock

Over the past three years, the world has changed dramatically, and forever from digital disruption, Brexit and Trump. Your industry and your top clients are feeling the stress as their markets change, fast. These fast changes mean that your business needs to be more agile in response to the market. For companies unprepared for these changes this means lower revenue and lower profits.

Our blogs are usually short and punchy to grab your attention. This blog is a little longer than usual because delivering growth is just too important and too urgent to reduce the ideas down to a page, so we have split it into two parts.

To Grow – Act Now!

The future for UTS (University of Technology, Sydney)

We are delighted with the appointment of Steve Wozniak as an adjunct professor at the University of Technology, Sydney in December 2014. His passion and enthusiasm will bring an innovative perspective to the university.