As a lecturer in change management at AGSM, I talk with many professionals from different companies and industries. A few innovative companies are working on improving their customer experience and their employee experience. These innovative companies are introducing artificial intelligence (Ai) and increasing the skills of their people, particularly their social intelligence. These companies are making courageous decisions to invest in a time of uncertainty to create a competitive edge. In an increasingly challenging business environment, sitting back and waiting to see what the future will bring is a very dangerous strategy.
Does your strategy consider the new and emerging technologies and the impact they will have on your business and industry? Have you identified your skill gaps to allow you to overcome these challenges?
Increased computing power has produced more data than humans can process or understand. How can executives, without help, be expected to make quick, effective decisions? Companies need to invest in the skills and technologies to enable everyone from executives to frontline staff to make decisions. Decisions made with the combined skills of appropriately trained humans and artificial technologies. We call these decisions Augmented Decisions.
After making an augmented decision, how do you convince others that your decision is correct? An important social intelligence skill is persuasion, how to persuade others to understand how the patterns in the data relate to real-life changes in your business world. These changes will be internally with other staff in your department, or across departments and externally with customers and stakeholders.
Many think they can persuade, but how effective is your persuasion? When time is tight, and saving time and lowering costs are all anyone focuses on - how can you change? What stories will resonate and which data should you highlight?
With the right information at your fingertips and the right people with the right skills supporting you, the future looks less daunting. Are you ready for the future?