Posts tagged Loyalty

Amazon - why kill bookstores and then open bookstores?

Over the last five years, we have all watched Amazon dominate book sales and many retail book stores have closed unable to compete. So, when I heard Amazon were opening bookstores, I was baffled. When Amazon have destroyed bookstores, why would they start to open bookstores?

On a recent visit to New York I was curious to see just what an Amazon bookstore looked like. See for yourself:

Gary Peacock, StrategyGary Peacock22 September 2017Amazon, Strategy, Loyalty Comment

Senior Executives and Key Account Teams need to be smarter.

As customers are becoming more sophisticated in their buying strategies, so sales and key account management teams need to be ...

Gary Peacock, SAMGary Peacock24 July 2014Senior Executives, Key Accounts, Strategic Accounts, Strategic Asset, Strategic Risk, Growth, Profit, Return on Investment, Customers, Value, Loyalty, Barriers to competitionComment